Terms of service

1. Who we are

Coaching services on this website are provided by Elite Careers Coach (“we”, “us”), London, United Kingdom. You can contact us at Elitecareerscoach@gmail.com. Coaching is delivered by a group of practising bankers, consultants and private equity investors who are not named on this website.

2. What we provide

One-to-one career coaching delivered online by video call, together with written feedback and training materials. Coaching is guidance based on professional experience. We do not guarantee any interview, offer, or employment outcome, and no statement on this website should be read as such a guarantee.

3. Booking and payment

Single sessions are booked and paid through our online calendar. Programmes are purchased through our secure checkout (operated by Stripe) or by bank transfer against an invoice. Prices are in pounds sterling; other currencies shown on the site are for guidance only and your card provider may apply its own conversion rate. Where you choose to pay a programme in instalments, you authorise us to take the remaining instalments automatically on the dates shown at checkout. Sessions for each period are released once that period’s instalment has been received.

4. Scheduling, rescheduling and no-shows

You may reschedule or cancel a session free of charge up to 24 hours before its start time using the link in your confirmation email. Sessions cancelled with less notice, or not attended, are charged in full or deducted from your programme hours. Programme hours must be used within six months of purchase unless we agree otherwise in writing.

5. Your right to cancel

If you are a consumer, you have the right to cancel a purchase within 14 days of the day you buy it without giving a reason. If you ask us to start delivering coaching within those 14 days, you agree that we may do so and that you will pay for any sessions delivered before you cancel. Our refunds page explains how refunds are calculated.

6. Under-18s

Where the client is under 18, the purchase must be made by a parent or guardian, who agrees to these terms on the client’s behalf, and a parent or guardian must be aware of every session.

7. Materials and confidentiality

Training materials are for your personal use and may not be shared or resold. We keep what you tell us confidential and do not disclose your applications, results or personal circumstances to anyone other than a paying parent or guardian where you have agreed to that.

8. Liability

Nothing in these terms limits liability for death, personal injury or fraud. Otherwise our liability to you is limited to the amount you paid us for the services in question.

9. Law

These terms are governed by the law of England and Wales, and consumers also keep any rights they have under the law of the country where they live.